1 Introduction
365aca is a trusted online betting and gaming platform in Bangladesh. We believe your privacy is a fundamental right. This Privacy Policy explains how 365aca collects your personal data, how it is used, when it may be shared, and how it is kept secure.
By accessing 365aca or creating an account, you agree to this Privacy Policy. Please read it carefully — if you have any questions, our support team is always here to help.
This Privacy Policy applies in both Bengali and English. In the event of any discrepancy between the two versions, the Bengali version shall prevail.
2 What Information We Collect
365aca collects two types of information from you — data you provide directly, and data collected automatically in the background.
| Data Types | Example | Reason for Collection |
|---|---|---|
| Identity Information | Full name, date of birth, national ID | Account verification & KYC |
| Contact Information | Phone number, email address | Account registration & contact |
| Financial information | Mobile banking number, transaction history | Deposit & Withdrawal Processing |
| Device Information | IP address, browser type, operating system | Security & Fraud Prevention |
| Usage Data | Betting history, login times, preferred games | Service improvement and personalized experience |
365aca only collects information that is necessary to deliver our services, maintain security, and meet legal obligations. No unnecessary data is collected.
3 How Your Information Is Used
365aca uses the information it collects for the following purposes:
- Account management: Confirming registrations, verifying logins, and maintaining account security.
- Transaction Processing: Ensuring deposits are received, withdrawals are processed, and bonuses are distributed.
- Identity Verification: Completing the KYC process and preventing money laundering.
- Service Improvement: Analyzing usage patterns to improve your experience on the platform.
- Contact: Sending important updates, security alerts, and promotional offers.
- Fraud Prevention: Detecting suspicious activity and protecting the integrity of the platform.
- Legal obligations: Compliance with applicable laws and regulations.
365aca never shares your information with third parties for advertising purposes.
5 Cookie Policy
Cookies are small files stored in your browser. 365aca uses the following types of cookies:
- Essential cookies: These cookies are essential for maintaining your login session and ensuring the platform's core functionality.
- Functional cookies: Used to remember your language preference, theme, and other settings.
- Analytics Cookies: Used to understand platform usage patterns and improve service quality.
365aca does not use third-party advertising cookies. You may disable cookies in your browser settings, though doing so may limit some platform features.
Disabling cookies may cause your login session to disconnect repeatedly. Keep essential cookies enabled for an uninterrupted experience.
6 Data Security Measures
365aca protects your data using industry-leading security technology. Our measures include:
- TLS/SSL encryption: 256-bit SSL encryption is applied to all data transmissions.
- Two-Factor Verification: OTP verification is required for sensitive actions.
- Regular Security Audits: Regular security audits are conducted by independent third-party experts.
- Firewall Protection: Advanced firewall and intrusion detection systems are actively in place.
- Restricted Access: Only authorized personnel have access to user data.
- Data Backup: Regular backups are performed in a secure, encrypted environment.
Keep in mind that no online platform can guarantee 100% security over the internet. Always use a strong password and never share it with anyone.
7 Your Data Rights
As a 365aca account holder, you have the following rights:
- Right to Access: You may request to know what information we hold about you.
- Right to Rectification: You may request corrections to any inaccurate or outdated information.
- Right to Erasure: Unless required by law, you may request deletion of your data after your account is closed.
- Right to Restrict Processing: You may request that processing of your data be restricted under certain circumstances.
- Right to Portability: You may request a copy of the data we hold about you.
- Right to object: You may object to the use of your data for specific purposes.
To exercise any of these rights, email us at [email protected] or reach out via live chat. We will respond within 30 days of your request.
8 Data Retention Period
How long 365aca retains your data depends on the type of information and applicable legal requirements:
| Data Types | Retention Period |
|---|---|
| Account registration details | Duration of active account + 5 years |
| Transaction History | Up to 7 years (legal obligation) |
| KYC verification documents | 5 years after account closure |
| Betting History | Duration of active account + 3 years |
| Log Files & Device Information | Up to 1 year |
Once the retention period expires, data is securely and permanently deleted.
9 Protection of Minors
365aca is an adults-only platform. Anyone under the age of 18 is strictly prohibited from creating an account or using the platform.
365aca does not knowingly collect personal information from minors. If you believe a minor's data has been collected by mistake, contact us immediately — we will delete it promptly and close the associated account.
Helping a minor open an account, or managing an account on their behalf using your own details, is a punishable offence.
10 Policy Changes & Updates
365aca may update this Privacy Policy as needed. Changes may be made in response to legal developments, new services, or updates to our technology.
For significant changes, you will be notified in advance via your registered email or phone number. The "Last Updated" date at the top of this page is always kept current.
Continued use of the platform after any changes will be considered acceptance of the updated policy. If you do not agree, please request account closure.
You will be notified at least 7 days before minor policy changes take effect. Major changes will require 30 days' notice.
11 Contact Us
For any questions, requests, or complaints regarding this Privacy Policy, please contact 365aca:
- Email: [email protected]
- Live Chat: Click the chat icon at the bottom right corner of the platform
- Response Time: Typically responded to within 24 hours
365aca takes your privacy seriously at all times. We treat every concern with the highest priority and work to resolve it as quickly as possible.
365aca's privacy team is available 24 hours a day, 7 days a week.